March 23, 2020
Re: COVID-19 Virus / UPDATE
Dear Residents, Family and Friends:
On behalf of the entire team at The Springs at Pacific Regent, we want to thank you for allowing us to care for you or your loved one. We recognize the high level of trust that you place in us, and we are committed to providing excellent care to those whom we have the privilege to serve.
As you are most likely aware, the country is currently united in its attempt to navigate the challenges presented by the COVID-19 virus. Of course, and since the outset, we at The Springs have consistently been following the recommendations of the Center for Disease Control, including following strict handwashing procedures and wearing personal protective equipment when indicated by the resident’s presenting condition. We are also current with the CDC recommendations, and update our protocols as new information becomes available. Likewise, we remain in close contact with the local and state health departments, and appreciate their ongoing guidance and support.
We have now learned that one (1) of our residents has tested positive for the COVID-19 virus. Although this resident is not currently in the Facility, we are taking every precaution to protect our current residents, staff and visitors. As part of our efforts to manage this development, we will continue with following the guidance provided by the Centers for Medicare and Medicaid Services in the restriction on visitation; these restrictions have been in place since March 14, 2020. We remain happy to facilitate virtual visitation by phone or FaceTime, and encourage you to remain in contact with your loved ones without in-person visitation until such time as we are able to welcome you back.
In addition to the visitor restriction, we are continuing to be proactive regarding any infections that could impact our community. For your information, we have listed below a sampling of some of the ways in which we are responding to the COVID-19 situation:
- Staff will be wearing PPE as indicated by existing infection prevention guidance
- Admissions to the Facility will be voluntarily stopped
- Isolation procedures will be implemented as appropriate to the resident’s clinical condition
- Staff and medical professionals will continue to be assessed and screened prior to entering the Facility and starting their shift; if they present with any sign or symptom of illness, they will be sent home
- Infection prevention/control is “job one” in this moment
Please know that we are all fully engaged in taking action to minimize the possible exposure associated with this virus. We thank you for your continuing confidence, and for helping us in our attempts to keep our residents and staff safe. Please do not hesitate to reach out with questions, concerns or requests for assistance. We will keep you updated as additional information becomes available.
~The Team at The Springs at Pacific Regent